Please check any switches haven’t tripped. Please consult any available operational manuals. Please include model, make and photos of the appliance when reporting.
If you encounter sparks, burning, severe flicking, fuses/bulbs blowing repeatedly, this will be treated as an emergency. Please check that the problem is not a fuse. Please report as soon as possible with full details.
If you have a power cut, check to see if your neighbours are affected too. This is usually an indication of an individual property fault or general fault in your area.
If your neighbours’ supply is still on, check your trip switch if you have one. If it has tripped, switch off all your appliances and then reset it.
If your neighbours don’t have any power either, call your local Electricity Network Operator’s 24 hour Emergency Helpline.
Please check whether the boiler is turned on. If the boiler cannot be turned on or if there is no hot water after the boiler has been turned on and enough time has passed to heat the water then please report this issue through this system and also contact us by telephone if within office hours: 0141 342 4886 or 0141 334 6444
Out of hours: ONLY to be used in an emergency –
IF YOU SMELL GAS AND THINK YOU HAVE A GAS LEAK OR HAVE A GAS EMERGENCY PLEASE CALL TRANSCO STRAIGHT AWAY ON 0800 111 999
No Water: Please always check with Scottish Water first to see if there is a problem in the area before contacting anyone else.
Water Leaks: Please contain any water leaks where possible using buckets, towels and turn off water stop cocks.
Gas and Plumbing issues – KM Gas & Plumbing 07703611458 and kmgasservices@hotmail.com
Please provide full information of any issues and photos to allow us to take forward to your landlord.
Please provide full information of any issues and photos to allow us to take forward to your landlord.
If you have water coming into the property through the roof/ceiling, or water leaking from a bath/shower through a ceiling or light fitting, then please report this immediately. This does not include a slow drip of any sort which should be caught and reported the on next business day’.
Please provide full information of any issues to allow us to take forward to your landlord.
Please provide full information of any issues and photos to allow us to take forward to your landlord.
Fire/ Smoke/ Carbon Monoxide Alarms – A Tenant is responsible for regularly testing all smoke and any other alarms in the Let Property and replacing batteries where necessary, and will report any defects straight away. Please do not tamper with the smoke or any other alarms so as to disable them or make them ineffective.
Security Alarm or Burglary: If a door or window is lockable or can be secured, then this will not be deemed as an emergency. If the door is not lockable or a window has been broken then this will be treated as an emergency.
If you can’t access the property or there is a security issue this will be dealt with as an emergency. Please report straight away.
Out of hours: ONLY to be used in an emergency – Locksmith – AADD Locks – 07930306543
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